Compliance · B2B Confidentiality

Privacy & Confidentiality Policy

Dehua Fugu Ceramics Co., Ltd. (“Fugu Ceramics”, “we”, “us”) is a B2B OEM/ODM ceramic manufacturer serving brand owners, importers, distributors and design studios worldwide. This policy explains what business information we collect, why we collect it, and — above all — the confidentiality standards we apply to every buyer drawing, mold and private design entrusted to us.

1. B2B Information Collection & Purpose

We only request the commercial information required to evaluate a project and prepare an accurate quotation. We do not run consumer profiling, and we do not collect payment card data on this website.

Information we collect

• Business identity & contact details — company name, contact person, business email, phone/WhatsApp, destination country and delivery address.
• Project & inquiry information — product references, target quantities, glaze/colour preferences, logo files, packaging requirements, target price and required delivery window.
• Technical files you choose to share — 3D CAD/STL models, technical drawings, artwork, mould specifications and decorative designs.
• Basic technical data — browser type, device type, referring page and session data generated by the website.

The only purposes we use it for

• Project evaluation — assessing feasibility, capacity, material and tooling requirements for your inquiry.
• Sample delivery — producing, packing and shipping pre-production samples and courier documentation.
• Quotation & commercial communication — issuing quotations, proforma invoices, production schedules and shipping documents, and answering your questions.

We do not use your business data for unrelated marketing lists, and we never add B2B contacts to third-party advertising audiences.

2. OEM/ODM Non-Disclosure & Intellectual Property Guarantee

Confidentiality is a core production standard at Fugu Ceramics, not a courtesy. Every custom programme is handled under the following commitments:

• 3D CAD / STL files, technical drawings and specifications are treated as strictly confidential buyer property. They are accessible only to the engineering, mould and quality personnel directly assigned to your project, on a need-to-know basis.
• Exclusive (dedicated) moulds and tooling developed for your programme are used solely for your orders. Tooling is not shared, re-used, re-cut or transferred for any other client.
• Private label designs, brand artwork, logos, colourways and custom glaze formulas are never disclosed, published, exhibited at trade fairs, displayed on this website or used in our portfolio without your prior written approval.
• No unauthorised production. We do not manufacture, over-run, stock or offer for sale any product bearing your design, brand or proprietary glaze. Production quantities are limited to your confirmed purchase orders, and approved over-runs remain your property.
• No disclosure to third parties. Your files and designs are not sold, licensed, published or handed to any third party. Where an external process (for example a specialist decal or metal-trim supplier) is unavoidable, it is disclosed to you first, bound by an equivalent written non-disclosure obligation, and limited to the single component concerned.
• Written NDA on request. We are pleased to counter-sign your own Non-Disclosure / Non-Use Agreement, or to issue ours, before any drawing is transferred.
• Return or destruction on request. At the end of a programme, project files and tooling can be returned or destroyed against your written instruction, with written confirmation of completion.

3. Data Protection & GDPR / CCPA Compliance

We handle business data in line with internationally recognised data-protection principles, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA), to the extent they apply to your organisation.

• Lawful basis — we process inquiry and project data to take steps at your request prior to entering a contract, to perform a contract, and to pursue our legitimate interest in responding to B2B enquiries.
• Data minimisation & retention — we keep only what the project requires. Inquiry records are retained for the period needed to serve you and to meet export, accounting and warranty obligations, then deleted or anonymised.
• No sale of data. We do not sell, rent or trade personal or business data to any third party, and we do not share it for cross-context behavioural advertising.
• Limited processors — data is shared only with service providers strictly necessary to deliver your order (courier and freight forwarders, customs brokers, banking and accounting providers), each limited to the information required for that task.
• International transfers — order and shipping data may be processed in China and in your destination country solely to fulfil the shipment.

4. Security & Cookie Policy

Project files and correspondence are stored on access-controlled systems, transmitted over encrypted HTTPS connections, and restricted to the staff who need them for your programme. Internal access is reviewed, and confidentiality obligations are part of our employment terms.

Cookies we use

• Strictly necessary / session cookies — required to keep the website secure and functional (for example cart and session state).
• Basic experience cookies — remember language and interface preferences so the site behaves consistently on your next visit.
• Aggregated analytics — anonymous traffic statistics used only to improve site performance and content. These are not used to identify your company or to build advertising profiles.

You may block or delete cookies in your browser settings at any time; strictly necessary cookies are required for basic site functions such as the enquiry form and cart.

5. Your Rights & Inquiries

You may request access to the business data we hold about you, ask for correction or deletion, withdraw consent, object to processing, or request that confidential project files be returned or destroyed. We respond to verified B2B requests within a reasonable period and never charge a fee for a first request.

All privacy, confidentiality and NDA matters are handled directly by our export team. Please write to us with your company name and the project reference so we can respond quickly.

Dehua Fugu Ceramics Co., Ltd. · Privacy & Confidentiality Policy · October 2026