Logistics · International Delivery

Shipping & Export Terms

Fugu Ceramics ships custom ceramic drinkware and tableware to brand owners, importers and distributors worldwide from our factory in Dehua, Fujian. The terms below set out the commercial delivery framework we work to on every OEM/ODM order.

1. Trade Incoterms

We quote and ship under the Incoterms® 2020 rules below. The applicable term is confirmed on every quotation and proforma invoice.

• FOB Xiamen (Free On Board, Xiamen Port) — our standard export term. We deliver the goods cleared for export on board the vessel nominated by you; ocean freight and destination charges are arranged by your forwarder.
• EXW (Ex Works, Dehua factory) — goods are made available at our factory for collection by your nominated agent. Suitable for buyers with an established China consolidation partner.
• DDP (Delivered Duty Paid, door-to-door) — a full sea-freight, duty-and-tax-inclusive solution delivered to your warehouse. We handle export clearance, ocean freight, destination clearance and import duties; a single delivered price is quoted per shipment.

Other terms (CIF, CFR, DAP) can be quoted on request where your compliance or VAT structure requires them.

2. Production Lead Times

• 3D rapid sampling: 7–10 working days — from approved 3D CAD/STL files or technical drawings to a physical sample in hand, including mould preparation, forming, glazing and firing.
• Mass production: 25–35 working days — from sample approval, purchase order and deposit receipt to goods packed and ready for shipment.

3. Port of Departure

All sea freight is dispatched through Xiamen Port (Xiamen, Fujian, China) — one of China’s leading deep-water hub ports, located roughly two hours from our Dehua factory. Xiamen offers dense direct sailings to North America, Europe, the Middle East, Australia and Southeast Asia, which keeps transit predictable and reduces the risk of transhipment damage. Container loading, inspection and customs formalities are handled by our appointed forwarder at the port.

4. Export Packaging & Drop-Test Standards

Ceramics are fragile by nature, so packaging is engineered as part of the product, not an afterthought.

• 5-ply heavy-duty export carton — five-layer high-strength corrugated board with reinforced flute structure for stacking and container loads.
• EPE foam and divider protection — EPE pearl-wool wraps, moulded EPE inserts and full-height corrugated dividers hold every piece off the carton wall and prevent piece-to-piece contact.
• Individual inner box — each unit is packed in its own printed or plain inner box, ready for retail or e-commerce fulfilment, with optional private-label printing.
• ISTA 1A / 3A drop-test compliance — cartons are packed and drop-tested in line with ISTA 1A and 3A procedures (drop, vibration and compression) before a programme is released for mass production. Custom drop-test protocols and third-party inspection reports can be arranged on request.
• Export marking — shipping marks, carton dimensions, gross/net weight and barcode labels applied to your specification.

5. Logistics Modes

• FCL (Full Container Load) — 20GP / 40GP / 40HQ containers for volume orders; the most cost-efficient mode per unit and the lowest handling risk.
• LCL (Less than Container Load) — consolidated groupage for trial orders and mixed SKUs, with co-loading protection and reinforced export cartons.
• Air freight — airport-to-airport or door delivery for urgent replenishment and time-critical launches.
• DHL / FedEx express — door-to-door courier for samples, photo samples and small pre-production runs, with tracking to your desk.

We can ship on your forwarder account or arrange transport through our long-standing freight partners; the chosen mode is stated on the quotation.

6. Cargo Inspection & Breakage Compensation Guarantee

• Inspection window: within 7 days of receipt. Please check carton count and outer condition against the packing list on arrival, and inspect contents within 7 days of delivery.
• Reporting. Send photos or video of the affected cartons, the shipping marks and the damaged pieces, together with the packing list and carton numbers, to [email protected].
• Breakage compensation. For damage caused in ocean transit and verified within the inspection window, we provide a prompt free replacement in your next shipment or a credit against the invoice value — your choice. Claims are reviewed and answered without lengthy dispute procedures.
• Continuous improvement. Every claim is fed back into packaging engineering, so the protection standard improves with each shipment.

Dehua Fugu Ceramics Co., Ltd. · Shipping & Export Terms · October 2026